Olympia Privacy Policy

At Olympia Casino, we are committed to protecting your privacy and safeguarding the personal data you share with us. This Olympia Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, register an account, or use any of our services at olympia.casino. By accessing Olympia Casino online, you agree to the practices described in this policy.

Who We Are

Our platform is operated by Novatrix SRL, a company registered in Costa Rica under registration number 3-102-893958, with its registered address in Potrero Cerrado, Province of Cartago, County of Oreamuno. We operate under an e-gaming licence issued by the Tobique Gaming Commission (Licence No. 0000002). Payment processing for select methods is carried out by our partner, Tronabriz Limited. Throughout this document, "we," "our," and "us" refer to the operator of Olympia Casino.

Information We Collect

When you create an account, deposit funds, or play on our platform, we collect various categories of personal information necessary to provide our services and comply with our legal obligations.

• We collect your registration details, including your full name, date of birth, email address, phone number, and country of residence.
• We gather identity verification documents such as passports, driving licences, or utility bills to confirm your identity and comply with anti-money laundering regulations.
• We record your payment information, including card details, e-wallet identifiers, bank account information, or cryptocurrency wallet addresses.
• We track your gaming activity, including deposits, withdrawals, wagers, bonus usage, and game history, to improve our services and detect irregular behaviour.
• We collect technical data such as your IP address, device type, browser version, and operating system when you access Olympia Casino online.
• We store your communications with our customer support team, including live chat transcripts and emails.

How We Use Your Data

We use the information we collect for several purposes essential to operating Olympia Casino responsibly and legally.

• We use your data to verify your identity and age before allowing you to play at Olympia Casino.
• We process your payment details to facilitate deposits and withdrawals securely.
• We analyse your gaming activity to personalise promotions, including our welcome bonus package and Wheel of Fortune rewards.
• We send you marketing communications about new games, tournaments, and bonus codes, unless you opt out.
• We use technical data to prevent fraud, detect VPN usage, and secure our platform against unauthorised access.
• We retain records to comply with licensing requirements set by the Tobique Gaming Commission and applicable regulations in your jurisdiction.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. We use cookies to remember your login details, language preferences, and currency settings. We also use analytical cookies to understand how visitors interact with Olympia Casino online, helping us improve navigation and game recommendations. You can manage cookie preferences through your browser settings, though disabling certain cookies may limit some features of our site.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information under specific circumstances necessary for operating our services.

• We share data with payment processors, including Tronabriz Limited, to process your transactions securely.
• We disclose information to regulatory authorities, including the Tobique Gaming Commission, when legally required.
• We work with our alternative dispute resolution partner, EGIS, and may share relevant data if you raise a complaint through disputes@egis-adr.com.
• We may share information with fraud prevention services and identity verification providers to protect our platform and our players.
• We engage third-party service providers for IT support, hosting, and customer relationship management, all of whom are bound by confidentiality obligations.

Data Security

We implement industry-standard security measures to protect your personal and financial information. Our systems use encryption protocols to safeguard data transmitted between your device and our servers. We restrict access to your information to authorised personnel only and regularly review our security practices to address emerging threats. While we take extensive precautions, no method of electronic storage or transmission is completely secure, and we encourage you to use strong passwords and safeguard your account credentials.

Data Retention

We retain your personal data for as long as necessary to provide our services and fulfil legal, regulatory, and accounting requirements. Following account closure, we may continue to store certain records for a period mandated by our licensing authority or applicable anti-money laundering legislation. Once retention obligations expire, we securely delete or anonymise your data.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data. We aim to honour these rights wherever legally applicable.

• You have the right to request access to the personal data we hold about you.
• You may ask us to correct inaccurate or incomplete information in your Olympia Casino account.
• You can request deletion of your data, subject to our legal retention obligations.
• You may object to or restrict certain processing activities, including marketing communications.
• You have the right to withdraw consent at any time where processing is based on consent.

To exercise any of these rights, you can contact our Data Protection Officer at DPO@novatrixsrl.net. We will respond to your request within a reasonable timeframe in accordance with applicable law.

Restricted Jurisdictions

Our services are not available to residents of certain restricted countries, including but not limited to the United Kingdom, United States, Russia, Ukraine, and several other listed territories. If you access Olympia Casino from a restricted location, we reserve the right to suspend your account and decline processing of your data for gaming purposes, in accordance with our terms of service.

International Data Transfers

Because we serve players across Australia, Canada, New Zealand, Scandinavia, and India, your data may be transferred to and processed in countries outside your country of residence. We take appropriate steps to ensure that any international transfer of your information is conducted with adequate safeguards in place.

Children's Privacy

Olympia Casino is intended exclusively for individuals who meet the legal gambling age in their jurisdiction. We do not knowingly collect personal information from minors. If we discover that a minor has registered an account, we will immediately close it and delete associated data.

Changes to This Policy

We may update this Olympia Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. We encourage you to review this page regularly. Continued use of our services after any modifications indicates your acceptance of the revised policy.

Contact Us

If you have questions about how we handle your personal data, please reach out to our support team. We are available 24/7 via live chat, email at support@olympia.casino, Telegram @Olympia CasinoSupport_bot, or WhatsApp at +380 95 006 3143. For data protection inquiries specifically, please contact our Data Protection Officer at DPO@novatrixsrl.net, or reach our ADR partner EGIS at disputes@egis-adr.com for unresolved disputes.